Independently Certified COVID-19 Compliant Garages
We have been audited and certified Covid-19 compliant by the Independent Garage Association (IGA). The IGA impartially check working practices, safety procedures and customer areas to ensure that garages are following the Government’s safe working guidelines to prevent coronavirus transmission and ensure a garage is a safe environment for customers, staff and visitors. We are pleased say, we receive a 100% compliance score at both our Bedford and Northampton garages. So you can rest assured, Motorvation has been independently verified as a safe place for you, and your car.
Our priority is helping every one of our customers, employees and visitors to stay safe and prevent the spread of Covid-19.
Motorvation have been helping to keep our customers safe on the roads for over 30 years. We are still open, providing the same great service that you have come to expect but we are taking extra precautions to stop the spread of Covid-19 and keep everyone safe.
These Frequently Asked Questions will help you understand some of the changes we have made to help keep everyone safe.
Are opening hours affected?
Yes, we have revised opening hours but are trying to get back to normal as quickly as possible. We are constantly reviewing our opening times and will update as they change. Currently opening times are as follows:
Bedford: Mon – Fri: 8.30am – 6.00pm | Sat: 08.30am – 5.00pm | Sun: Closed
Northampton: Mon – Fri: 8.30am – 5.30pm | Sat & Sun: Closed
Have you increased hygiene measures?
Yes. All our staff will wear a face covering, new gloves and fit seat covers before working on any vehicle. Whenever staff enter a different vehicle, new gloves will be worn.
All staff are encouraged to wash hands regularly, we have provided additional soap and hand sanitiser is placed strategically throughout our branches for staff and customers.
Technicians work on ramps with sufficient space between them customers should not need to interact with staff in the workshop space and should not enter the workshop.
At the end of each day, the reception area will be thoroughly cleaned and disinfected.
All branch staff, including customer facing staff and technicians understand the role each of us can play to help prevent the spread of Covid-19, including using PPE, avoiding unnecessary contact with people and surfaces, thorough hand washing and not coming to work if they feel unwell or show any Coronavirus symptoms.
Are social Distancing measures are in place?
We have restricted access to reception to just one customer and one member of staff at any time. Please stand back from the reception desk whilst being served. Signage and posters are in place to remind all customers and staff to maintain a 2m socially distanced
Posters and other signage are on display to help you and our staff are also there to guide you.
What should I do when I arrive?
Either report to reception or, if you would rather not enter reception, stay in your car and either call the branch or beep your horn to attract our attention and we will come to you.
Only one customer is allowed in reception at a time to allow for social distancing
What do I need to do to help you?
If you are having work that requires the wheels to be removed, please leave your locking wheel nut on the front seat if you have one. This will prevent us from unnecessarily having to search through your glovebox or boot.
Where do I wait?
There will is limited capacity in reception areas, so we may ask you to wait in your car until we are ready to begin work on your vehicle.
While work is being carried out on your vehicle, you may prefer to wait outside or leave the branch. We will call you once the work is complete for you to return to collect your vehicle
MOT Viewing Areas are not available at this time.
Will you have to go inside my car?
A mask and gloves will always be worn in vehicles with gloves changed each time we enter a different vehicle. This is to reduce touch points and cross contamination. Access to the inside of your vehicle is required in order to move and work on it.
How will you handle car keys?
Keys from cars with keyless entry and start will be placed in a plastic bag and operated through the bag, it will not be touched directly. Those with a traditional key will be placed in a bag and the key section pushed through the bag so we only have contact with the metal part, the part that you handle will not be touched directly. In addition, gloves will always be worn
Will you still take cash payments?
Only as a last resort, we will insist on contactless or card payments if you can use them.
Can I use the toilet?
Yes. Soap and hand sanitiser are available in all toilets and wash rooms, if you notice that any are missing, please alert a member of staff, who will replace it immediately. Our staff are tasked with regularly disinfecting customer toilets as well as wiping down door handles.
6 month MOT Extension
The Government has extended the MOT on all cars with an MOT date after 30th March 2020 and before 1st August 2020. The extension has caused some confusion amongst customers, this should clear things up.
Has my MOT been extended?
We can check if you MOT has been extended or you can check by typing in your reg number to the government online MOT checker.
Why has my MOT been extended?
The government extended MOT dates to ensure people could still use their car without breaking the law.
The extension is going to be in place until an announcement is made suggesting otherwise. It is important to check if your MOT has been extended.
You should check using the government online MOT checker three days before your MOT was originally due to expire, check the expiry date has been extended. If the expiry date has not been extended 3 days before it was due to expire, email firstname.lastname@example.org – include your reg number and MOT expiry date in the email
How long will the MOT extension scheme last?
Until 1st August. If your MOT is due on or after 1st August, you will not receive an extension and must have your car MOT as usual.
I am worried that my car might not be safe. Can I still have my MOT carried out as normal?
Yes. We are still open and here for MOTs and everything else as usual. We are still seeing lots of drivers wanting their MOT taken to give them peace of mind and ensure that they are driving a roadworthy vehicle.
If are happy with your MOT being extended then, we would recommend carrying out some regular basic roadworthiness checks you can carry out yourself. If you are not sure about anything, give us a call, we are here if you need us.